Privacy policy

This Privacy Policy describes how GoldRock Trades ("GoldRock," "we," "us") collects, uses, discloses, and safeguards information about you when you use www.goldrocktrades.com (the "Site") or interact with us by email or other channels.

• Account information: name, email address, password (hashed), referral code.
• Verification information: if you complete identity verification, documents and metadata you submit (held in compliance with applicable AML/KYC obligations).
• Financial information: deposit amounts, allocation history, return history, wallet balances, withdrawal destination addresses, on-chain transaction identifiers.
• Technical information: IP address (logged at signup and on each login), browser type, operating system, device identifiers, timestamps.
• Communications: contents of emails or messages you send us, and our replies.

• To operate the Site and deliver the services you have requested (crediting deposits, processing withdrawals, applying returns, paying affiliate commissions).
• To verify identity and comply with applicable anti-money-laundering, sanctions-screening, and tax-reporting obligations.
• To detect, investigate, and prevent fraud, abuse, or violations of our Terms.
• To communicate with you about account activity, deposit confirmations, withdrawal status, security alerts, and material platform updates (transactional emails).
• With your consent or based on a legitimate interest, to send periodic marketing communications about new features, performance updates, or promotions. You may opt out of marketing emails at any time using the unsubscribe link.
• To improve and develop the Site.

If you are located in the EU or UK, our legal bases for processing your personal data include:

• Contractual necessity — to provide the services you request.
• Legal obligation — to comply with AML/KYC, tax, and sanctions laws.
• Legitimate interests — to secure, improve, and prevent abuse of the Site.
• Consent — for marketing communications and any optional cookies.

We do not sell your personal information. We may share it with:

• Service providers who act on our behalf and are bound by contractual confidentiality obligations (e.g., email delivery, hosting, fraud-prevention, payment-processing, identity-verification).
• Blockchain networks — by design, on-chain deposit and sweep transactions involve publicly-readable addresses. While we do not publish your name on-chain, blockchain transactions are publicly viewable.
• Legal and regulatory authorities in response to lawful requests or to comply with applicable law.
• Acquirers in connection with a merger, sale of assets, financing, or similar corporate transaction.

We retain personal information for as long as needed to provide the services and to satisfy our legal, accounting, and regulatory obligations. Account and transaction records are typically retained for a minimum of five (5) years after account closure to comply with financial-records retention requirements, and longer where mandated by applicable law.

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information, subject to our legal-retention obligations.
• Object to or restrict certain processing activities.
• Receive a portable copy of certain information.
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, contact support@goldrocktrades.com. We may need to verify your identity before responding.

We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is one hundred percent secure. You are responsible for keeping your account credentials confidential and for promptly notifying us of any suspected unauthorized access.

The Site uses essential cookies for session management (authentication) and may use analytics cookies to understand how the Site is used. You can configure your browser to refuse cookies, although some features of the Site may not function correctly without them.

Your information may be processed in jurisdictions other than your own. Where required, we rely on appropriate transfer mechanisms (such as standard contractual clauses) to safeguard cross-border transfers.

The Site is not directed to children under 18, and we do not knowingly collect information from anyone under 18. If you believe we have inadvertently collected such information, contact us and we will delete it.

We may update this Privacy Policy from time to time by posting a revised version on this page. Material changes will be communicated via email or in-product notice where practicable.

For privacy questions or requests, contact support@goldrocktrades.com.